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• Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
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• We offer tracked delivery (select it at checkout)
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• All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
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• Orders received on weekdays before 13:00 GMT will be shipped out the same day.
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• Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
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• The estimated shipping time begins from the day your order is despatched.
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• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on contact@justaura.com if you have any questions.
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Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as Just Aura take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at contact@justaura.com. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items) - this is when Royal Mail classes items as being lost.

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

We have three sizes for each bracelet. See our size guide HERE to help find your perfect size.

Our bracelets are 100% unisex.

We firmly believe that every human being should feel comfortable wearing whatever they like, without being judged or labelled.

Our bracelets are adjustable. Please refer to the instructions below.

Yes, all of our gemstones and crystals are 100% natural, and in being so, they do vary in shape, size and colour fomration.

No two are alike, meaing they may vary from the product photo shown on our website.

Sterling silver will tarnish over time if not given a little TLC.

Please use a silver polishing or microfibre cloth to clean regularly.

Semi precious stones shouldn't be immersed in a silver dip or exposed to any chemicals.

Avoid wearing your jewellery in the shower, in the bath or while swimming.

Hand sanitiser, lotions and perfumes should be avoided so always put your jewellery on last.

When not wearing your jewellery, store in an air tight box to stop it from tarnishing.

The chain is 56cm in length.